Staff Infrastructure Security Engineer

About Us

Observe.AI  is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI  helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

At  Observe.AI , you will report to the VP of Information Security and have the opportunity to design and implement cloud/infrastructure security from scratch. You will work with other security and infrastructure teams to create secure access, networks, defence-in-depth, IAM, and address vulnerabilities and misconfigurations across OS, Infrastructure, and cloud. You will work closely with security operations/incident response teams to provide technical leadership. You will also mentor other junior infrastructure security professionals.

What you’ll be doing

Infrastructure Security Leadership & Strategy

Develop and document comprehensive security policies, reference architectures, design patterns, and the strategic roadmap for Infrastructure Security.

Keep abreast of the latest network and infrastructure security trends and best practices.

Collaborate with engineering, AWS and architecture teams to ensure all proposed designs meet both business objectives and stringent security requirements.

Partner with stakeholders across the organization to integrate and stay updated on the latest infrastructure designs.

Technical Design & Architecture

Provide technical leadership to infuse security into all infrastructure and network designs across AWS cloud, SaaS applications, and IT environments.

Design and re-architect the AWS infrastructure to implement robust security measures, including network segmentation, deep packet inspection, firewalls, VPNs, and VPC configurations.

Design and develop secure access and network solutions for production environments, owning the overall access management framework.

Act as the security point of contact for Change Management, reviewing all new infrastructure designs

Own all security components and implement them such as PAM, Access Analyzer, Identity center and RBAC, Guard Duty, WAF, PAM modules

Design and architect integrations with security tools such as SIEM, Cloud workload protection tools

Represent Infrastructure Security during regulatory and compliance audits (PCI, SOC, ISO, HITRUST, etc.).

Work with corporate IT to implement and continuously review and improve network and security controls within the corporate environment.

What you’ll bring to the role

9+ Years of experience across Software engineering, network security, and AWS Security

Proven track record as an experienced Infrastructure Security designer and implementing secure Cloud, networks, and corporate IT infrastructure

Experience working at a SAAS product company

Experience leading infrastructure security teams or security focussed SRE teams

Robust understanding of Network designs and protocols, it is good to have CCNA and other network certifications

Ability to multi-task and run multiple projects

Being comfortable with working off times (security incidents cannot be planned)

Ability to make process under ambiguous situations without clarity

First-hand experience with major cloud providers, spec …