Technical Operations Team Lead

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats. 

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit www.chaosinc.com .

Role Overview  

Technical Operations at CHAOS sits at the intersection of technology and real-world mission environments — integrating hardware and software, diagnosing complex system issues, and ensuring CHAOS systems  operate  flawlessly in the field.  

As Technical Operations Team Lead, you will manage, mentor, and develop a team of Technical Operations Engineers while  remaining  hands-on in the field. You will help scale how the mission team deploys by building the SOPs, support practices, and technical standards that make deployments repeatable.  

Responsibilities:  

Manage, mentor, and develop Technical Operations Engineers through onboarding, coaching, and performance feedback.  

Help build the SOPs, runbooks, escalation processes, and diagnostics that make deployments and support repeatable.  

Deploy alongside your team — integrating CHAOS systems with customer infrastructure and debugging complex edge issues.  

Serve as the senior escalation point for complex hardware, software, and networking issues, leading incident  response  and root-cause analysis.  

Advise internal and customer teams on operational use and best  practices, and  communicate technical status to key customers.  

Capture operational feedback and partner with engineering to drive reliability and product improvements.  

Travel (typically up to 25%) to customer and test sites for deployments, escalations, and mission support.  

Minimum  Requirements  

Strong technical foundation with a degree in Engineering, Computer Science, Physics, or related field — or equivalent hands-on experience.  

Proven experience leading technical teams in field engineering, technical operations, systems integration, or similar — as a formal manager or established team lead.  

Deep familiarity with Linux environments; comfortable with SSH, networking tools, and system-level debugging.  

Track record  of delivering complex hardware/software deployments in customer environments.  

Experience integrating or  maintaining  hardware or sensor systems, with an understanding of networking protocols and hardware interfaces.  

Proficiency  in at least one scripting or programming language (Python, Bash, or similar).  

Excellent communication skills — able to  represent  technical operations to customers, executives, and engineers with clarity and composure.  

Willingness and enthusiasm for travel and on-site technical work.  

Preferred Requirements:  

Experience building a team or function from an early stage — defining processes and scaling operations.  

Background in defense, aerospace, or other mission-critical environments; experience working directly with military or government operational users.  

Understanding of RF systems, SDRs, or radar technologies.  

Familiarity with telemetry, data integration, or IoT-style architectures, and with cloud and edge computing environments (Docker, Azure, AWS, etc.).  

Active US security clearance, or eligibility to obtain one.  

Why CHAOS?

Health Benefits: Medical, dental, and vision benefits 100% paid for by the company

Additional benefits : 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more

Our Perks: Free daily lunch, ‘No meeting Fridays’, unlimited …