Regional Operations & Fleet Expansion Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

WHO WE ARE

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

JOB OVERVIEW

The Regional Operations & Fleet Expansion Manager is responsible for leading field operations, fleet performance, and market expansion initiatives while developing high-performing operational teams. This role provides direct leadership to operations and fleet personnel, oversees day-to-day execution of autonomous robot operations, and manages the successful launch and scaling of new markets.

Reporting to the Director of Operations, this position serves as the primary operational leader responsible for ensuring fleet reliability, regulatory compliance, operational readiness, and service excellence. The role partners closely with Engineering, Product, Fleet Management, Policy, Mapping, Business Development, Hardware, Finance, Legal, and Supply Chain to deliver safe, scalable, and efficient autonomous delivery operations.

Applicants must have and maintain unrestricted working rights in Australia. Serve Robotics is unable to provide or assume visa sponsorship for this position.

JOB DUTIES

- Lead daily operations supporting commercial delivery services and autonomous robot deployments.

- Oversee fleet performance, uptime, operational throughput, MTTR, SLA attainment, and fleet health.

- Prioritise operational activities based on customer impact, fleet health, and business priorities.

- Manage field operations, including robots, field teams, remote operators, depots, and operational workflows.

- Ensure compliance with operational procedures, quality standards, safety requirements, and regulatory obligations.

- Drive continuous improvement initiatives that enhance operational efficiency, scalability, and customer experience.

- Hire, onboard, coach, develop, and manage Operations and Fleet team members, including performance, scheduling, and career development.

- Foster a culture of accountability, collaboration, continuous learning, and operational excellence.

- Oversee fleet maintenance, repair quality, inventory, tooling, documentation, and facility readiness.

- Partner with Engineering to resolve systemic reliability issues and improve robot performance through field insights and operational feedback.

- Lead end to end launches for new markets, including operational planning, testing, depot setup, vendor onboarding, and launch readiness.

- Optimisze market expansion by balancing operational quality, customer experience, compliance, capacity, and cost.

- Partner with Policy and Legal to implement regulatory requirements across operating regions.

- Serve as the primary operational liaison across Engineering, Product, Fleet Management, Mapping, Hardware, Business Development, Supply Chain, Finance, and other cross functional teams.

- Identify operational risks, remove blockers, and drive cross functional alignment to achieve business objectives.

- Minimal travel required.

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

- 5+ years of experience i …